Customer Service Specialist

Job Description

Customer Support Specialist

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Hybrid, based near Manchester Airport (2 days per week in the office)

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£15.39 per hour

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6 month contract

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Must be able to start by 1st September

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Monday – Friday (9.00 – 17.30)

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Are you a customer-focused problem solver with experience in customer service? We're looking for a proactive Back Office Support Specialist to support customers, resolve enquiries and complaints, and work across multiple departments to deliver an outstanding customer experience.

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Key Responsibilities

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• Manage customer enquiries through CRM systems.

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• Take ownership of customer complaints from start to resolution.

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• Liaise with internal teams to resolve issues quickly and effectively.

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• Process returns, credits and free-of-charge orders.

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• Coordinate customer and material master data updates.

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• Identify opportunities for process improvement.

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What We're Looking For

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• Strong customer service experience.

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• SAP knowledge and understanding of Order-to-Cash processes.

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• Excellent communication, organisation and problem-solving skills.

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• High attention to detail and a proactive approach.

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• Experience in manufacturing or customer experience environments is advantageous.

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• Additional language skills, particularly French, are desirable.

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Apply today if you're passionate about delivering exceptional customer experiences and driving continuous improvement

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