Job Description
Customer Care Advisor
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Salary up to £30,000
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Altrincham (Hybrid after probation)
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Do you have experience supporting customers in a busy, high-volume environment and enjoy solving queries from start to finish? Maxwell Bond is partnered with one of the UK's leading contractor payroll providers who are looking for a Customer Care Advisor to support contractors with everything from onboarding and timesheets to payroll, tax and pensions.
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What you'll do as a Customer Care Advisor
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• Act as the first point of contact for contractors, supporting them throughout their journey with the business
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• Handle a high volume of inbound and outbound calls, as well as email queries
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• Support new contractors through the onboarding process
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• Resolve queries relating to payroll, tax, pensions and timesheets
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• Work closely with internal teams to resolve issues quickly and efficiently
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• Deliver a high standard of customer service while meeting service levels and quality standards
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Experience as a Customer Care Advisor
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• Previous experience in a telephone-based customer service or customer-facing role
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• Excellent communication skills, both over the phone and via email
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• Ability to think quickly, solve problems and work effectively under pressure
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• Confidence handling challenging conversations
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• Positive, team-focused attitude with a willingness to learn
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• Experience within customer service, contact centres, financial services, telecoms or other high-volume environments is desirable but not essential
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Benefits
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• £30,000 basic salary
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• Hybrid working available after probation, with 2 days working from home
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• Flexible working patterns, including the option of a 4-day working week
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• Clear progression opportunities into Senior Advisor, Team Leader, Payroll, Accounts or Agency Support
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• Supportive and collaborative team culture
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If you're an experienced Customer Care Advisor looking for a role no two days are the same and where you can develop your career, we'd love to hear from you!
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