Assistant Vice President, Project Manager – Infrastructure and Service Management BAU

Overview

In this role you drive Business as Usual Change Management projects within infrastructure and service management to improve efficiency and reduce costs. You will work closely with technology and business teams to plan, govern, and deliver improvements that align with institutional objectives. The position emphasizes governance, risk management, and stakeholder collaboration in a regulated financial environment. This is a growth-minded, supportive setting with opportunities for flexible work and continuous development.

Pay / Benefits

• flexible working opportunities
• generous pension contributions
• training opportunities
• supportive leadership

Responsibilities

• Deliver BAU Change Management projects to enhance technology services
• Plan, govern and deliver maintenance service improvements across the tech landscape
• Manage workload pipelines and provide transparency on internal workloads
• Scope requirements with Infrastructure Architects and Product Owners to establish baseline delivery plans
• Coordinate resources with milestones and reporting cycles
• Engage stakeholders via governance frameworks and procurement/legal collaboration
• Oversee supplier onboarding, third-party risk, and contract administration (NDA/SOW)
• Provide executive summaries and reporting to senior management
• Collaborate with Team Leaders to identify opportunities to improve product functionality and service quality
• Build and maintain a workload pipeline with the BAU Change Management Lead
• Ensure realistic schedules with Department Service Owners and capacity constraints
• Assess pricing mechanisms with the Optimisation Manager to support planning and feasibility
• Organise resources to feed regular project reporting and governance processes

Key requirements

• Proven track record delivering infrastructure or service operations projects within time and budget constraints
• Experience managing technology product lifecycles using both waterfall and agile methods
• Strong stakeholder engagement with budgeting, resource, risk management, and operational readiness
• Budget forecasting and cost management with alignment to department plans
• Ability to review delivery resources for capacity and doability
• Delivery management expertise across multiple projects and conflict resolution
• Governance design and reporting for senior management and RAID log management
• Desirable: prior experience in global banks or financial institutions
• Degree level education plus certifications such as Prince2, APMP, PMI, Six Sigma or equivalent

• stakeholder engagement
• collaboration
• leadership
• waterfall and agile project management
• change management in infrastructure/service operations
• governance frameworks

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