Reception Head Of Department

Company: Big Fang Collective Ltd
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SICKER THAN YO’ AVERAGE

About us

Golf Fang is where entertainment reachesa whole new level! As part of the Big Fang Collective, we are on a mission tochange the way the UK enjoys itself! We’re a high-energy, immersiveentertainment venue filled with 18 mind-blowing golf holes, Big Fang karaoke,Throwies-Darts and arcades – making every visit unforgettable. That’s just thebeginning! Our in-house food brands; NothingCheezy, serving up next-level pizza, and Diggys, dishing out loaded hot dogs,keep our guests fuelled for the fun. Top it off with our signature cocktails,crafted by our talented bar team, and you’ve got the ultimate entertainmentexperience! We thrive on pushing boundaries and exploring what’s possible. Ifyou’re ready to create jaw-dropping experiences and be part of somethingextraordinary

About the role

To be an efficient and effective member of the management support team. Supporting DutyManagers to deliver operational excellence through training and developing a strong teamof hosts, ensuring compliance with licensing, hygiene and health and safety, handlingcustomer enquiries and complaints. Providing coaching to achieve upsell targets to improverevenue generation from welcome hosts. To hold regular training sessions with hosts,ensuring that they are well equipped in product knowledge, customer service, safety, andgeneral venue information

Essential

  • Experience inworking in a busy reception/host team.
  • Knowledge andexperience of upsell and team motivation techniques.
  • At least 6 monthshosting experience.

Desired

  • Experience in high volume brand equivalent venues.
  • Food safety and hygiene qualifications.
  • Personal License.

Our Sicker Than Yo Average Offer:

  • Playfor free and 50% off drinks at all venues for employees, along withgreat discounts for family and friends.
  • Stakeholder pension scheme.
  • Access to trained mental health first aiders acrossthe business plus the opportunity to become trained yourself.
  • Additional Holiday days for each complete year withus

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Posted: October 16th, 2026