Hybrid Hardware & Software Support Engineer – HPC

Overview

In this role you will support advanced HPC infrastructures in the UK, pairing hardware and software expertise to ensure stable and high-performing Linux-based systems. You will work with the HPC Services team on deployment, diagnostics, and on-site incident handling, engaging with customers to keep systems secure and productive. This is a hands-on, customer-facing position with growth potential into HPC/AI domains. You will be part of Bull’s effort to enable secure, high-performance computing for transformative projects.

Pay / Benefits

• Working on advanced HPC and digital infrastructure projects
• Continuous learning and technical skill development
• Career growth within a global technology organisation
• Participation in internal initiatives and community-focused activities

Responsibilities

• Install, configure, and integrate HPC components (compute, storage, networking) and perform readiness checks
• Apply patches and perform routine maintenance on HPC systems
• Provide Level 1–2 operational support for HPC environments and diagnose issues
• Troubleshoot Linux, enterprise server hardware, high-speed interconnects, and storage subsystems
• Conduct root-cause analysis and implement corrective actions; escalate when needed
• Monitor system health, respond to incidents, and maintain detailed incident documentation
• Serve as primary on-site technical contact and communicate status to stakeholders
• Build trusted relationships with customer technical stakeholders and represent Bull professionally

Key requirements

• Strong Linux expertise (RedHat and/or Debian-based)
• Solid understanding of enterprise server hardware (CPU, memory, storage, diagnostics)
• Scripting in Bash and/or Python
• Strong networking fundamentals (TCP/IP, routing, switching, security)
• Hands-on experience with infrastructure deployment, configuration, and maintenance
• Excellent troubleshooting and analytical abilities
• Proactive, independent working style
• Willingness to work on-site at customer facilities and in secure environments
• Must be eligible for UK DV Security Clearance

• Hands-on, operationally focused
• Detail oriented
• Clear communication with technical and non-technical stakeholders
• Linux (RedHat/Debian)
• Enterprise server hardware
• Scripting (Bash/Python)

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