Indirect E‑Commerce Customer Experience Lead

Confidential is seeking a Customer Experience Manager to lead indirect e-commerce in London, focusing on marketplaces and q-commerce across platforms such as Amazon and eBay. The role emphasises customer journeys and measurable growth, with on-site presence three days per week.

You will own channel KPIs, collaborate with regional teams and agencies, and drive content, conversions and data-driven optimisations while ensuring GDPR compliance and brand consistency.

#J-18808-Ljbffr…