Cyber Service Integration Manager
This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager – Cyber team
Role details
- Title: Service Integration Manager – Cyber
- Salary: £80,000 – £120,000
- Focus of the role: the first-line service-management framework for Cyber services
- Location: London City and home working hybrid (50/50%)
The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement.
Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology teams, intragroup providers and third-party suppliers to provide a consistent, controlled and evidence-based view of Cyber service performance across supported regions and entities.
Key Accountabilities
- End-to-End Cyber Service Integration
- International and Cross-Regional Integration
- Cross-Supplier and Cross-Function Coordination
- Cyber Service Performance, Risk and Resilience
- Governance and Integrated Service Reviews
- Stakeholder and Supplier Engagement
- Continual Improvement and Service Maturity
- International Cyber Service Reporting, Catalogue and SLA Management
Skills and Experience
- Strong experience in IT Service Management or service integration within a complex, multi-supplier environment
- Strong experience supporting Cyber or security services as managed end-to- end services
- Ability to influence Cyber, technology, regional and supplier teams without direct authority
- Experience with ServiceNow
- ITIL v4/5
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