Senior Customer Success Manager – Learning

Overview

In this role you will serve as a strategic advisor to LinkedIn Learning customers, helping them realize value and drive adoption, retention, and growth. You’ll blend advocacy, data-driven insights, and change management to ensure successful onboarding and ongoing engagement. You will work with cross-functional teams to deliver tailored enablement and AI-powered features, shaping how organizations develop skills and transform learning programs. The role requires collaboration across stakeholders and involves travel to meet customers.

Responsibilities

• Drive customer success and retention with measurable ROI through success plans and value reviews
• Partner with sales to ensure adoption, mitigate churn risk, and manage enterprise procurement cycles
• Act as a strategic advisor by aligning customer objectives with product value and organizational priorities
• Provide insights and best-practice recommendations aligned to success criteria and product knowledge
• Lead AI-powered enablement initiatives (content recommendations, skills mapping) to accelerate adoption
• Monitor usage metrics, identify low utilization, and implement engagement strategies
• Collaborate with internal teams to deliver a unified customer experience and influence product improvements
• Drive measurable outcomes by managing projects to adopt new product capabilities
• Travel up to 20% to meet customers

Key requirements

• 5+ years in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
• Experience in learning, e-learning, L&D or related talent experience
• Business fluency in English

• Interpersonal and relationship-building skills
• Organizational, project and time management
• Data-driven decision making
• Data analysis and interpretation
• Understanding of Sales concepts and SaaS
• Knowledge of AI-powered enablement concepts

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