Quality Manager – Lichfield Distribution Centre

Overview

In this role, you will lead quality governance across a new Lichfield Distribution Centre, setting product-quality standards and driving a customer-first QC agenda. You will coach a team to meet SLAs and KPIs while using feedback and data to improve site-wide quality. You’ll support ICQA analytics to tackle root causes and implement permanent corrective actions, and develop the quality tactical plan and related policies. This is a fast-paced, transformative operation within a purpose-driven retailer that values inclusion and continuous improvement.

Pay / Benefits

• 20% colleague discount on M&S products
• holiday allowance with option to buy more
• pension and life assurance
• tailored induction and training
• M&S Choices portal perks
• parential, adoption and neonatal leave

Responsibilities

• Set standards for product quality checks and assessment criteria
• Lead and motivate a team to meet SLAs and KPIs with coaching and development
• Utilise internal and external feedback to drive quality and customer-first experience
• Support ICQA analysts to investigate data, identify root causes, and implement permanent corrective actions
• Develop the Quality tactical plan, procedures, policies, documentation and document control

Key requirements

• Proven track record as a Quality Manager focusing on quality of product, process compliance and governance
• Strong understanding of warehouse planning, inventory processes and quality standards
• Experience with Warehouse Management/Control Systems and reporting
• Experience leading and mentoring teams with proactive engagement
• Highly organised with strong prioritisation and attention to detail

• leadership
• coaching
• proactive engagement
• Warehouse Management/Control Systems and reporting
• data interrogation and analysis
• quality standards and governance

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