Senior Solutions Architect | UK | Remote

Overview

Senior Solutions Architect at Grafana Labs, embedded in the Customer Experience team, helps customers onboard, implement, and expand Grafana-based observability solutions. You act as a trusted technical partner, guiding architecture decisions and ensuring value delivery for enterprise customers. You work across Sales, Product, Engineering, and Support to drive adoption and improvements. The role blends hands-on technical delivery with customer advocacy in a remote, collaborative culture.

Pay / Benefits

• 100% Remote
• RSUs (restricted stock units)
• 30 days annual leave
• Grafana Shutdown Days (3 days)
• global, flexible work culture

Responsibilities

• Lead and workshop with customers to gather requirements and design scalable observability solutions
• Translate complex business and technical needs into data visualization, workflows, migrations, and enterprise-scale architectures
• Act as a functional lead, delivering structured methodologies and clear architectures
• Accelerate delivery through nimble execution and focused stakeholder alignment
• Advise on standards and best practices, stay current on Grafana and related tech, and collaborate with cross-functional teams
• Provide roadmap assurance, guide project execution, and advocate for product improvements based on customer feedback
• Deliver high-impact training and tailored technical consulting to enable customer success
• Support Sales, Product Management, Engineering, Support, and Professional Services with technical delivery and innovation
• Identify recurring issues and help drive service improvements and enhancements

Key requirements

• 5+ years of deployment experience using project management techniques
• Direct experience with observability (o11y) architectures and Grafana stack familiarity
• Proven track record delivering enterprise observability implementations
• Excellent communication with customers, partners, and internal teams
• Kubernetes experience (kubectl, Helm, Tanka)
• Experience with Cloud Platforms (AWS, GCP, Azure)

• strong communication
• customer-first mindset
• problem-solving under time pressure
• o11y stack knowledge (visualization, alerting, metrics, logs, traces)
• Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
• Kubernetes

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