Escalations Manager — Live Event Customer Experience

Live Nation Entertainment is seeking a Customer Services Manager to join the newly created Escalations team in London. You will resolve complex, sensitive complaints, manage ADR submissions, and support the Head of Escalations while balancing customer needs with business realities.

You will lead case work across touring and festival portfolios, collaborate with internal teams and external partners, and ensure responses are accurate, empathetic, and compliant with data protection standards.

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