Manager, Operations Service & Partner Development

Overview

In this role, you will lead and shape global tendering and procurement for transportation, warehousing, and logistics partners to support PlayStation worldwide. You’ll collaborate with cross-functional teams to ensure robust contracts, SLAs, and governance that scale with business needs. You’ll drive budgeting and cost visibility across OPEX and CAPEX, aligning financial planning with operational priorities. This position offers impact across regions and partner networks, contributing to a resilient, cost-efficient logistics ecosystem.

Pay / Benefits

• Discretionary bonus
• Hybrid Working
• Private Medical Insurance
• Dental Scheme
• 25 days holiday
• On Site Gym

Responsibilities

• Lead global tendering across transportation, warehousing, and logistics partners with clearly defined requirements
• Manage tenders for sea, road, air freight, warehouse 3PL, and 4PL control tower services
• Collaborate with Procurement, Finance, Legal, and regional teams to balance cost, service, capability, risk, and scalability
• Support contractual SLA management and act as escalation point for partner issues
• Own the QBR process with key partners, ensuring data-driven, globally aligned reviews
• Oversee cross-Operations budgeting for OPEX and CAPEX, provide CPU-based inputs and monthly tracking
• Serve as a liaison for Finance and Planning, aiding budget submissions, forecasts, and variance analysis
• Establish governance for tender activity, partner reviews, SLA performance, and budget tracking

Key requirements

• 8+ years’ experience in logistics/supply chain/procurement/transportation/warehousing/operations finance or related
• Experience supporting or managing logistics tenders, RFPs, supplier selection, or contract governance
• Strong knowledge of sea, road, and air freight
• Experience with 3PL/4PL providers and carriers
• Strong financial and analytical skills with budgeting, forecasting, CPU modelling, OPEX/CAPEX
• Excellent stakeholder management across Operations, Procurement, Finance, Planning, Legal, and regional teams
• Strong communication and presentation skills for QBRs, scorecards, and performance reviews
• Ability to manage multiple global priorities and translate requirements into partner and budget plans

• stakeholder management
• communication
• presentation
• tendering and RFP management
• contract governance
• SLA management

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