Senior Manager – Research & Insights, Studio+

Overview

In this Senior Manager role, you lead evidence-led transformation by fusing qualitative depth with quantitative analytics to uncover customer understanding that drives growth. You will steer cross-functional teams of researchers, strategists and designers, translating insights into strategic direction and action. The role centers on shaping EY Studio+ R&I offerings and guiding complex client engagements end-to-end. You will work with senior stakeholders to accelerate AI-enabled research and deliver measurable outcomes that align with client strategy and EY standards. This is an opportunity to influence major client programs and grow a multidisciplinary, field-leading practice.

Responsibilities

• Lead cross-functional customer insight and customer experience design engagements
• Oversee major research and insight programmes aligned to client strategy and EY quality standards
• Design and lead mixed-method programmes (qualitative and quantitative) from scoping to reporting
• Provide leadership across research, analytics, strategy and design workstreams towards a shared customer-led vision
• Provide senior expertise in statistical modelling and advanced analytics with commercially focused recommendations
• Champion AI in research and develop AI-enabled outputs and deliverables
• Build and maintain senior client relationships and act as trusted advisor to stakeholders
• Lead, mentor and develop high-performing multidisciplinary teams
• Shape EY Studio+ growth through business development, proposals and client pitches
• Ensure governance, risk management and quality assurance across projects

Key requirements

• Customer insights specialism with ability to connect insight to CX design and business transformation
• Genuine mixed-method research background across qualitative and quantitative methods
• Deep expertise in statistical modelling and advanced analytics
• Hands-on proficiency with Q/Displayr, SPSS and Qualtrics
• Experience applying AI in research and as an output
• Proven track record leading cross-functional teams across insight, analytics, strategy and design
• Consulting, professional services or agency background with executive communication and stakeholder-management skills

• Stakeholder-management
• Leadership and mentorship
• Executive communication and storytelling
• Statistical modelling
• Advanced analytics
• AI-enabled research methods

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