Customer Complaints & Resolution Advisor

Livv Housing Group is seeking a Customer Complaints Officer to deliver high quality complaint investigation and resolution across the business. You will triage and resolve at first contact where possible, and lead Stage 1 and 2 investigations in line with policy and the Housing Ombudsman requirements.

You will communicate with customers by phone, email and meetings, liaise with MPs and Councillors as needed, and maintain accurate records while supporting a values-led approach.

#J-18808-Ljbffr…