Operations and Resource Officer

Overview

Join Imperial’s Communications Division as an Operations and Resource Officer to drive efficient management of finance, HR, governance and operations. You will work with the Head of Operations and Planning to coordinate strategic divisional management and oversee a ~£4m budget. You will analyse operational, financial and workforce data to support decision-making, risk management and governance, while managing divisional systems and resources. This role offers exposure to senior leaders, shaping high-performing communications in a world-leading university, with hybrid working options.

Pay / Benefits

• 43 days’ annual leave
• generous pension schemes
• flexible working arrangements
• professional development opportunities
• wellbeing services
• supportive and collaborative environment

Responsibilities

• Coordinate and support the operational and strategic management of the Communications Division
• Lead divisional finance activities, managing a budget of approximately £4 million and supporting planning and year-end processes
• Oversee HR activities including recruitment, onboarding, probation, training and staff lifecycle processes
• Analyse and interpret operational, financial and workforce data to provide insights and recommendations
• Coordinate divisional meetings, preparing agendas, papers, minutes and actions
• Support risk management, governance and business continuity planning
• Manage divisional systems, records and resources (SharePoint, contact lists, operational documentation)
• Oversee office logistics, equipment management and operational support services
• Act as first point of contact for operational enquiries and resolve issues independently
• Deputise for the Head of Operations and Planning on operational matters when required

Key requirements

• Experience of managing business operations, resources, budgets and administrative processes in a complex organisation
• Strong financial and HR administration experience with the ability to manage multiple priorities effectively
• Excellent analytical skills and confidence working with complex information and data
• Outstanding organisational skills, accuracy and attention to detail
• Excellent written and verbal communication skills with the ability to build effective relationships at all levels
• Strong problem-solving skills and the confidence to work independently and use sound judgement
• High levels of digital literacy, including proficiency in Microsoft 365 applications
• A flexible and collaborative approach with a commitment to continuous improvement and excellent customer service

• proactive
• highly organised
• clear communication
• Microsoft 365 applications
• data analysis
• SharePoint

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