Enterprise Strategic ER Business Partner – CIPDL5+. Remote

Overview

In this role you blend credible Employee Relations expertise with enterprise Customer Success to drive measurable ARR growth. You will partner with HR Directors and senior leaders to translate ER data into strategic actions, shaping improvements and expanding value through upsell and cross-sell. You’ll own strategic relationships, anticipate people challenges and guide customers toward transformative outcomes. This remote, UK-based position offers cross-functional collaboration and a chance to influence large employers’ ER and people strategies.

Pay / Benefits

• Remote-first working with flexibility
• Pension Scheme and Life Assurance
• Health Cashback Plan and EAP
• Holiday Purchase Scheme
• Professional Qualification Support
• Volunteering Days and Long Service Awards

Responsibilities

• Develop Strategic Customer Success Plans aligned with each client’s people agenda and commercial goals
• Build and maintain trusted relationships with HR Directors, CPOs and senior enterprise stakeholders
• Identify early ER risks, restructures, policy changes and transformation opportunities through data and insights
• Lead Quarterly and Annual Service Reviews focused on action and measurable outcomes
• Drive ARR growth by identifying and executing upsell and cross-sell opportunities across software, advisory and services
• Monitor health metrics, ER trends and adoption to proactively manage risk and retention
• Collaborate with Sales, Product, Marketing, Professional Services and Support to deliver integrated outcomes
• Apply UK employment law and ER judgment in a commercially focused, customer-facing context

Key requirements

• 5+ years’ experience in Employee Relations, HR or People Advisory, with client-facing exposure in B2B SaaS or professional services
• CIPD Level 5+ or equivalent, with credible ER advisory experience
• Strong knowledge of UK employment law and ER best practice
• Proven track record of retaining customers and growing ARR via upsell and cross-sell
• Experience using ER data to drive improvements and measure outcomes
• Executive-level communication, presentation, negotiation and stakeholder management skills
• Strong analytical, problem-solving and data-driven decision-making abilities
• Experience with CS platforms (e.g., Gainsight, ChurnZero) and CRM tools (e.g., Salesforce, HubSpot)

• Strategic thinking
• Commercial acumen
• Stakeholder management
• Gainsight
• ChurnZero
• Salesforce

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