Minor Works Delivery Team Lead

Overview

In this role you will lead a delivery and engineering team focused on Heathrow’s network infrastructure, ensuring delivery of aligned work packages and high standards. You will partner with stakeholders across the Heathrow ecosystem in a global setting, driving governance, reporting, and continuous improvement. You’ll motivate a diverse team, manage capacity and budgets, and act as the main escalation point for delivery and customer issues. This is a hands-on leadership position at Heathrow on a fixed-term contract with meaningful impact on operational reliability.

Pay / Benefits

• Flex Week – work from home up to 2 days/week
• Flex Day – flexible workday
• Flex-Location – up to 30 days of remote work
• Employee Wellbeing via EAP and Champion Health
• Professional Development – LinkedIn Learning
• Competitive Benefits

Responsibilities

• Lead and optimize delivery and engineering teams, aligning structure with needs and skill strategy
• Champion delivery management practices and support continuous improvement
• Ensure governance, robust reporting, and data-driven decision-making across the team
• Lead performance management, coaching, and development plans for team members
• Manage customer relationships and escalate issues with Heathrow and partners to timely resolution

Key requirements

• 3–5 years’ experience as a Team Lead or Line Manager
• Managed a team of at least 10 delivery managers and IT engineers
• Strong governance, people management, and motivational capabilities
• Excellent stakeholder and customer engagement skills in complex environments
• Experience in aviation industry and/or Heathrow experience (highly desirable)
• Experience supervising regular reviews of skills, capacity/demand, and budgets

• stakeholder engagement
• leadership and motivation
• communication and collaboration
• governance and PMO processes
• resource capacity planning
• budget management for teams

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