Field Engineering

Overview

In this role you install and commission machine tools at customer sites, perform preventive and corrective maintenance, and diagnose technical issues to keep production running. You support customers during start-up and ramp-up, provide on-site and remote troubleshooting, and generate accurate service documentation. You will travel across the UK and abroad as needed, collaborating with internal teams to ensure safe, effective service and customer satisfaction. This position offers a hands-on opportunity to impact installation quality, asset uptime, and overall customer experience.

Responsibilities

• Install and commission machine tools and related equipment at customer sites
• Perform preventive and corrective maintenance activities
• Diagnose technical and mechanical/electrical issues and provide effective solutions
• Carry out machine inspections, testing, and performance checks
• Support customers during machine start-up and production ramp-up phases
• Provide technical assistance and troubleshooting both on-site and remotely
• Complete service reports and technical documentation accurately and on time
• Collaborate with internal departments for spare parts, technical support, and service planning
• Ensure compliance with health and safety procedures during all service activities
• Support customer training activities related to machine operation and basic maintenance
• Maintain a professional relationship with customers during service interventions
• Travel regularly across the UK and occasionally abroad if required

Key requirements

• on-site installation and commissioning of machine tools
• diagnosis and troubleshooting of technical, mechanical and electrical issues
• preventive and corrective maintenance
• machine testing and performance checks
• remote troubleshooting and technical support
• preparation of service reports and documentation

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