Company: Deloitte
Location: London
Job Description:
Overview
In this role you will lead the technical architecture and delivery of complex ServiceNow programmes within the Government & Public Services practice, shaping secure, scalable platform solutions that meet public-service outcomes. You will guide roadmaps, governance and design decisions across cross-functional teams, building trusted relationships with senior stakeholders. This position offers hands-on leadership, opportunities to mentor architects and engineers, and to influence propositions and bids. You will work in a collaborative, impact-driven environment focused on transformative outcomes for clients.
Pay / Benefits
- hybrid working policy
- development opportunities
- supportive culture
- focus on wellbeing
- opportunity to lead transformation
- industry-leading employer
Responsibilities
- Lead the technical architecture of complex ServiceNow programmes or major workstreams, translating business outcomes into coherent designs.
- Shape platform roadmaps, architectural principles and key technical decisions aligned with public-service outcomes, government security and standards.
- Design scalable, resilient and upgrade-safe solutions across ServiceNow workflows, data models, CMDB, integrations and wider tech landscape.
- Apply governance, design standards, quality gates and acceptance criteria across Deloitte, client and third-party delivery teams.
- Evaluate options and trade-offs balancing public value, accessibility, UX, performance, scalability, maintainability, cost and risk.
- Provide hands-on technical leadership through architecture reviews, guidance, code assurance and issue resolution.
- Build trusted relationships with business and tech stakeholders, explaining options, implications and transformation value.
- Manage and coach architects and engineers, promoting reuse and consistent delivery standards.
- Support client propositions, bids, estimations and account development with technical insight and G&PS experience.
Key requirements
- Substantial experience designing and delivering enterprise ServiceNow solutions.
- Deep knowledge of the ServiceNow platform and multiple workflows/modules.
- Strong JavaScript, REST/SOAP, integration patterns, data modelling and enterprise integration tech.
- Experience designing CMDB, configuration management and ITSM solutions with ITIL understanding.
- Ability to contribute to roadmaps and governance, and to assure secure, scalable, maintainable, upgrade-safe solutions.
- Proven track record in architecture/design reviews and in aligning multidisciplinary teams around outcomes.
- Strong consulting, communication and analytical skills; able to explain complex technical choices to varied audiences.
- Experience managing/coaching architects, developers and admins in Agile, product-centric or modern engineering environments.
- Experience in government, public sector or similarly regulated environments.
- Consulting mindset
- Strong communication
- Analytical thinking
- ServiceNow architecture and product knowledge
- JavaScript
- Platform APIs
…
Posted: October 16th, 2026