E-Retail Co-ordinator

Overview

In this role, you will support the eRetail strategy for Guerlain UK, collaborating with Marketing & Commercial teams to optimise partner plans and deliverables. You will act as the day-to-day contact for eRetail partners, ensuring timely, high-quality execution and brand-consistent content. You will help drive traffic, engagement and sell-out by maintaining elevated product pages and coordinating launches. This position offers the chance to shape the eRetail presence of a luxury brand and work across cross-functional teams to optimise performance.

Responsibilities

• Manage and maintain e-retail accounts with organised processes; be the primary contact for Guerlain’s eRetail partners
• Negotiate and ensure on-time, pixel-perfect delivery of partnership deliverables across onsite, media, social, CRM
• Coordinate go-live and asset updates, ensuring timely product launch data and collateral
• Optimise product attributions and e-merchandising for discoverability; cascade assets per HQ guidelines
• Maintain and enrich product catalogues on eRetailers; ensure best-in-class pages
• Support Flix Media content pages and coordinate new asset sign-offs with HQ
• Audit retailer sites for brand alignment and timely updates
• Plan GWP and sampling activities with external agencies and partners; manage asset production and forecasts
• Activate and monitor retail media performance (CRITEO / CITRUS); keep feeds and data current
• Prepare weekly/monthly sales trackers and performance analyses; support stakeholder presentations
• Monitor visibility and opportunities across e-retailer platforms; update divisional trackers
• Update eBusiness trackers and e-trade plans; provide weekly trade performance insights
• Analyze animations and online activities with retailers to gain data and insights

Key requirements

• Graduate level education; minimum 2 years’ experience in the digital space
• Knowledge of the UK beauty market and beauty industry
• Inherent interest in luxury industry and beauty
• Fluent in English; French language skills a plus
• eCommerce / eRetail / Merchandising experience advantageous
• Strong attention to detail and proofreading skills
• Strong organisational and relationship-building skills
• Excellent written & verbal communication
• Analytical and inquisitive mindset
• Good working knowledge of MS Office

• Attention to detail
• Organisational skills
• Relationship-building
• MS Office
• eCommerce / eRetail / Merchandising
• Retail media platforms (CRITEO, CITRUS)

…