Technical Support Specialist

• Provide first-line IT support for computers, laptops, printers, and other IT equipment.
• Troubleshoot basic hardware, software, and network connectivity issues.
• Assist employees with login problems, application access, and general IT queries.
• Log, track, update, and resolve support tickets where possible.
• Escalate complex technical issues to the relevant IT teams.
• Help maintain the smooth operation of IT equipment across the office and small factory environment.

Required Skills and Qualifications

• Basic knowledge of computers and Windows operating systems.
• Understanding of basic networking and connectivity troubleshooting.
• Good problem-solving and communication skills.
• A customer-focused approach and willingness to learn.
• Ability to work on-site in Manchester five days a week or according to the agreed part-time schedule.

Previous experience in IT support, help desk, service desk, or desktop support is beneficial but not essential. Candidates with relevant technical knowledge and a strong interest in IT are encouraged to apply.

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