Financial Services Complaints Specialist

Abound in Milton Keynes is seeking an experienced Complaints Specialist to balance customer service with regulatory compliance and robust analysis.

You will manage complex complaints, coordinate with external bodies such as the Financial Ombudsman Service, and ensure responses are accurate, timely, and compliant.

The role is hybrid: 3 days per week in MK office with monthly attendance in London, and you will contribute to root-cause analyses and performance reporting.

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