Guest Experience Concierge & Front Desk Pro

Company: Leonardo Hotels
Apply for the Guest Experience Concierge & Front Desk Pro
Location: Manchester
Job Description:

Leonardo Hotels in Manchester is seeking a guest-focused team member to manage check-in and check-out, respond to enquiries, and collaborate with colleagues to elevate the guest experience across outlets.

You will upsell room upgrades and breakfasts, handle guest complaints calmly, and ensure accurate use of hotel systems while adhering to data protection and safety policies. This role offers growth opportunities within Leonardo’s UK & Europe properties.

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Posted: October 17th, 2026