Disruption Response & Customer Care Officer

easyJet holidays is seeking a Customer Management Duty Officer to oversee disruption responses across digital and contact channels. You will work with the Integrated Control Centre and Customer Operations to support customers through delays, cancellations and unexpected events, ensuring clear, compassionate communication and right outcomes.

This full-time role involves real-time monitoring, coordinating welfare and re-routing options, and reporting on performance and risks.

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