Service Operations Analyst – ITSM for Critical Timing

The National Physical Laboratory (NPL) in the United Kingdom is seeking a Service Operations Analyst to join its Time & Frequency department. You will apply ITSM best practices to monitor services, manage incidents, changes and user access, ensuring secure, reliable operations across critical infrastructure.

You will work with ITSM tools and collaborate with cross‑functional teams to improve processes while maintaining governance and compliance.

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