Adults SPOA is the first point of contact for citizens with Wrexham Adult Social Care.
About the team:
The Adult Single Point of Access (SPOA)’s core function is to ensure that citizens are at the center ofconversations and decisions. Focusing on the individuals’ strengths to support and maintain independence,improving connections between people and their communities, and ensuing speedy responses to people’s careand support needs.The team will capture people’s views and wishes, ensuing a good quality ‘What Matters’ conversationtakes place, which focuses on helping Wrexham residents achieve positive outcomes to maintain impendence. Staff within SPOA are responsible for determining whether citizens would benefit frominformation, advice and assistance (IAA) as defined by the SSWBA 2014, or a referral on to a Social Work team for a specialist assessment.
In all cases, SPOA’s aim is to help find the right support at the right time, preventing progression to formalstatutory services and provide rapid responses to de-escalate need.Through the provision of high-quality timely information for all Adults who contact us, we will offer support at the‘front door’ by directing referrals to the appropriate service, gathering key information in order to establish ‘WhatMatters’ to the person, their situation and their well-being. Where possible, Adults SPOA seeks solutions which are withincommunities or other local and family networks, working closely with the now established well-being hub based in Crown Buildings and other community support venues in this regard.
About the role:
The key aim of the Social Care Assessor in Adults SPOA is to maximise the independence and safety of the citizens of Wrexham who have care and support needs. The post holder will do this by undertaking ‘What Matters’ assessments with citizens using the Department’s procedures and where required will undertake separate assessments of the needs of the person’s carer(s). The post holder will work with people to promote wellbeing, maximise assets, plan creatively and reduce dependency on long term service provision. This will include the provision of information and advice, supporting people to access universal community resources, prescribing community equipment and adaptations, and accessing statutory care and support services as required.
The post holder will work as part of a team, alongside other Social Care Assessors and a range of other professionals, from within and outside the department.
Working in a changing environment, the post holder will assist the Departmentin meeting its responsibility to implement the Social Services and Wellbeing Wales Act (2014) and achieving the aim of closer working relationships with Health and other partners to deliver improved outcomes for citizens of Wrexham.
The post holder will work as part of a team, alongside other Social Care Assessors and a range of other professionals, from within and outside the department.
Working in a changing environment, the post holder will assist the Departmentin meeting its responsibility to implement the Social Services and Wellbeing Wales Act (2014) and achieving the aim of closer working relationships with Health and other partners to deliver improved outcomes for citizens of Wrexham.
The post holder will record all information on the appropriate departmental systems ensuring all records are accurate and up to date and adhere to departmental policies, procedures and timescales.
About Us
- Grymuso
The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities.
Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).
Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.
The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.
As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met).
Employee benefits include:
- Membership in the Local Government Pension Scheme
- Flexible working arrangements
- Generous annual leave up to 32 days
- Family-friendly policies supporting caring and family commitments
- Work-life balance and flexi time (dependent on role)
- Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
- Health & well-being resources, for example:
- Healthy & Wellbeing Champions
- Employee assistance programme with advice on staying healthy financially, mentally or physically:
- Counselling (available 24/7, 365 days a year)
- In-the-moment emotional support (available 24/7, 365 days a year)
- Option to set health-boosting goals with small, sustainable lifestyle changes
- Connect health apps to track physical health and meet progress goals
- Blogs, videos, recipes and more resources providing inspiration and motivation
- Identify risks of developing leading lifestyle-related diseases with mental health and financial scores
- Legal, financial and consumer advice
- Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
- Menopause Café and guidance
- Unpaid Carer Café and guidance
Our Council Plan (2023–28) sets out our priorities for this period and we deliver these by following the Nolan Values of public life (selflessness, integrity, objectivity, accountability, openness, honesty and leadership) as well as our own Corporate Values:
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