Customer Experience Lead: Own & Elevate Service

Company: IWG plc
Apply for the Customer Experience Lead: Own & Elevate Service
Location: London
Job Description:

IWG plc seeks a Customer Services Manager to run a centre, owning all on-site activities and delivering outstanding customer service. You will lead a small team, upsell to customers, give tours and ensure the centre performs at a high level.

The role focuses on achieving targets, owning the customer experience and representing IWG to guests, with a strong commitment to driving growth and service excellence.

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Posted: October 17th, 2026