Issue Management Analyst (1LOD Risk Management)

Overview

In this role you will support the operation of the first-line Issue Management framework across the global business, ensuring issues are captured, tracked, and evidenced with timely follow-up. You will work within the 1LOD Risk & Control function to uphold issue management controls and provide governance-ready data for leadership. Your efforts help improve risk visibility, remediation progress, and the overall control environment in a regulated financial services setting.

Pay / Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives
• charitable involvement via LSEG Foundation
• tailored benefits and support

Responsibilities

• Operate the Issue Management lifecycle: creation, tracking, remediation monitoring and closure preparation
• Maintain accurate issue records with ownership, ratings, dates, action plans and closure evidence
• Triage and quality review of issues to meet data quality standards
• Monitor ageing and due dates, escalate overdue items to ensure timely delivery
• Prepare issue closure packs with complete evidence aligned to closure criteria
• Identify data gaps in issue records and coordinate with stakeholders to resolve them
• Produce regular MI on issue volumes, ageing, remediation status, and risk themes
• Support governance meetings with packs, logs and follow-up actions
• Assist with data quality checks and consistency across records
• Support alignment of issues with incidents, controls, RCSA outcomes and remediation activity
• Promote disciplined follow-through and clear escalation to senior team members
• Help maintain audit-ready records for control testing and regulatory scrutiny
• Support improvement of issue data quality, definitions and MI processes
• Liaise with Issue Owners, Action Owners and Risk & Control colleagues to gather updates

Key requirements

• Strong analytical skills for large data sets
• Excellent attention to detail and data quality focus
• Good Excel skills for trackers, data analysis and reporting
• Strong organisational and planning abilities
• Clear written and verbal communication
• Ability to work with stakeholders across teams and levels
• Comfort with structured processes, governance routines and controls
• Proactive mindset to identify gaps and escalate issues
• Ability to operate in a fast-paced environment with accuracy and delivery discipline

• Attention to detail
• Cross-functional collaboration
• Proactive problem solving
• Microsoft Excel
• MetricStream (desirable)
• Jira (desirable)

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