General Manager

Overview

As General Manager at a tech‑enhanced entertainment and dining venue in London, you drive the venue’s overall performance and guest experience. You lead operations, revenue, and service delivery, while modelling brand standards on the floor. You will grow revenue through events, partnerships, and promotions, ensuring efficient, profitable operations. This role offers the chance to shape guest journeys in a high‑volume setting and impact the venue’s strategic direction.

Responsibilities

• Develop and translate the venue’s business strategy into departmental plans and targets with the Operations Director
• Own financial performance including budgeting, forecasting, margins, stock, waste, payroll and EBITDA
• Oversee the guest journey, respond to feedback, and maintain brand standards
• Grow revenue through events, bookings, promotions and partnerships
• Manage stock, purchasing, rotas and payroll accurately and on time
• Ensure food safety, hygiene and health and safety compliance and maintain equipment
• Provide leadership by example and foster a motivated team
• Coordinates procurement and supplier relationships and ensures cost control

Key requirements

• At least 3 years in General Manager or Assistant General Manager in high-volume hospitality
• Proven leadership with teams
• Strong financial acumen including budgeting and forecasting
• Experience across front‑of‑house and back‑of‑house operations
• Track record of excellent guest service and handling complaints
• Commercial focus with revenue growth through events/partnerships
• Experience recruiting, training, rotating and developing staff
• Solid knowledge of food safety, hygiene and health & safety regulations
• Good supplier, stock and procurement management
• Calm decision‑making under pressure and strong problem‑solving skills

• leadership
• motivational skills
• customer‑centric service
• budgeting
• forecasting
• cost control

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