VP, Global Claims Transformation Initiative Lead

Overview

In this role you will lead a high-priority transformation within Chubb’s Global Claims team, turning strategic ideas into executable programs across Europe, APAC, and Latin America. You’ll bridge business, tech, and claims operations to deliver measurable outcomes for employees and customers. You will own end-to-end delivery—from strategy and design to adoption—while staying aligned with regulatory and operating realities. This is a chance to shape automation and AI-driven improvements at scale in a global insurer.

Responsibilities

• Lead the end-to-end strategy, design, and build-out of a defined transformation initiative within Global Claims
• Translate business needs into technical requirements aligned with claims operations and strategic objectives
• Coordinate with cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scope across international markets
• Develop and maintain project plans, timelines, and risk mitigation strategies for the domain’s initiatives
• Create and maintain comprehensive project documentation, including timelines, budgets, and executive communications/status reports
• Drive change management and adoption of new tools and workflows with an employee-centered approach to technology rollout across Claims
• Analyze process performance, identify opportunities for further automation, and implement continuous improvements
• Stay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation

Key requirements

• 7+ years of experience in process engineering, operations, or project management, preferably in insurance or financial services
• Demonstrated experience leading cross-functional teams and delivering complex projects in an agile environment
• Outstanding communication skills, able to translate technical concepts for business stakeholders and vice versa
• Experience with claims operations is highly desirable
• Bachelor’s degree in engineering, business, or related field; advanced degree or relevant certifications (Six Sigma, PMP, Agile) a plus
• Strong analytical and critical thinking skills; data-driven decision maker
• Initiative-taking, adaptable, and able to navigate ambiguity
• Collaborative, inclusive, and able to drive consensus across diverse teams

• Outstanding communication
• Collaborative and inclusive mindset
• Adaptability and initiative
• Automation project execution
• AI and data-driven decision making
• Cross-functional collaboration between business and IT

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