Operations Manager

Overview

As Operations Manager you will oversee service delivery across multi-site hotels and client sites in the UK, driving consistent cleanliness, service quality and productivity. You will build regional teams, support site managers and maintain strong client relationships to ensure safe, efficient operations aligned with contractual requirements. You will travel to client sites to review performance and lead continuous improvement initiatives. This role offers a footing in operational excellence within a hospitality-focused facilities environment.

Responsibilities

• Oversee operational delivery across hotel and client sites to sustain high standards of cleanliness, service and productivity
• Lead and develop Regional Support Managers, Head Housekeepers and site teams
• Build and maintain strong client relationships and participate in operational reviews
• Conduct site visits, audits and inspections with effective corrective actions
• Monitor budgets, labour costs, payroll, staffing levels and productivity to identify efficiency gains
• Support mobilisation of new contracts and changes to existing services
• Ensure health and safety compliance including COSHH, risk assessments and company procedures
• Identify training needs and promote a positive working environment
• Report on operational performance, risks and improvement plans to senior leadership

Key requirements

• Experience in housekeeping, hospitality, contract cleaning or similar facilities operations
• Strong background in operational leadership and people management
• Experience overseeing service standards, staffing, productivity and performance
• Ability to manage budgets, labour costs and payroll information
• Strong client relationship management and communication skills
• Knowledge of health and safety, COSHH, risk assessments and safe working practices
• Excellent organisational, problem-solving and decision-making abilities
• Willingness to travel regularly across the South East

• leadership
• communication
• problem-solving
• budgeting
• labour cost management
• payroll information

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