Global Account Director – Chanel

Overview

In this role you will lead the CHANEL relationship across global markets, ensuring service excellence and growth. You will orchestrate the global media network, coordinate cross-functional teams, and drive operational rigor. You will act as a trusted advisor to CHANEL stakeholders, champion quality across touchpoints, and identify opportunities to expand value. You will collaborate with regional and global teams to deliver best-in-class communications solutions and foster continuous improvement, all in service of CHANEL’s luxury brand vision.

Responsibilities

• Serve as day-to-day lead for the Global Communications team at CHANEL, including weekly status calls and reports
• Lead client governance structures, steering committees, and executive business reviews
• Coordinate cross-functional teams across strategy, planning, investment, data/analytics, and digital specialists
• Drive operational efficiency and service excellence across all markets
• Champion best practices and innovation across the agency network
• Support new business opportunities and organic growth initiatives
• Foster collaboration between local, regional, and global teams with knowledge sharing
• Drive accountability and high performance across network partners
• Ensure flawless execution of global initiatives
• Oversee workflow management, resource planning, financial tracking, and delivery standards
• Implement efficient operational frameworks to improve effectiveness and scalability
• Manage risk, issue resolution, and stakeholder expectations proactively
• Identify opportunities to expand the agency relationship and increase value to the client
• Drive a culture of continuous improvement and learning

Key requirements

• Minimum 7 years of agency experience
• Proven account management experience within a media or communications agency
• Exceptional network management and stakeholder orchestration skills
• Strong operational capabilities
• Articulate and comfortable presenting to clients and partners
• Ability to manage multiple workstreams and deliver with excellence

• Ownership
• Solution oriented
• Passion for luxury and CHANEL
• Project management
• Cross-functional coordination
• Governance and executive reporting

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