Account Director

Overview

In this Account Director role at OCS UK & Ireland, you will lead a prestigious London-based Hard FM contract, overseeing operations, commercial, engineering and client leadership. You will drive a high-performance culture focused on safety, inclusivity and customer service, coordinating multidisciplinary teams to deliver exceptional service. You will own financial performance, optimise costs, and manage senior stakeholder relationships as a trusted advisor. This position offers impact across capital projects, sustainability and compliance programmes within a leading facilities management company.

Pay / Benefits

• Digital Learning on the OCS Academy
• Hapi retail perks and wellbeing resources
• Professional growth with 600+ live learners
• Flexible pay via Wagestream App (contract-specific)

Responsibilities

• Leadership & Contract Management: guide large, complex Hard FM contracts and multidisciplinary engineering teams; foster a safety- and performance-driven culture.
• Commercial & Financial Accountability: own P&L, budgeting, forecasting, and identify efficiency and value-add opportunities.
• Technical & Operational Excellence: ensure compliance, asset management, maintenance strategies, and KPI/SLA delivery in critical environments.
• Capital Projects & Sustainability: deliver capital works, integrate energy management and renewable technologies, drive continuous improvement.
• Client Relationship Management: manage executive-level stakeholders and build long-term client partnerships

Key requirements

• Extensive experience in a similar hard FM provider role
• Senior management experience running hard services/facilities contracts
• Understanding of critical environment infrastructure, capital projects, and energy management
• Excellent commercial and financial acumen
• Excellent presentation and communication skills with diverse stakeholders
• Strong management and collaborative leadership abilities

• Stakeholder management
• Communication
• Leadership
• Critical engineering environments knowledge
• Statutory compliance programmes
• Asset management frameworks and maintenance strategies

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