HR Business Partner – LHR

Overview

As an HR Business Partner at London Heathrow, you partner with the Ground Handling leadership to shape and execute people strategies focused on employee and industrial relations. You lead complex ER cases, support union engagement, and ensure fair policy application in a fast-paced, unionised environment. You drive wellbeing, engagement and performance initiatives while balancing operational needs with a people-first approach. This role offers impact across change programmes and collaborative HR partnering with the Head of People.

Responsibilities

• Provide expert guidance on HR, with emphasis on ER and IR, including employment law and equal opportunities
• Lead and resolve complex ER cases (disciplinary, grievance, absence, performance) with fairness and compliance
• Foster constructive relationships with trade unions and support negotiations on pay, terms and conditions and collective consultation
• Support business change initiatives (restructures, TUPE transfers, redundancies) ensuring legal compliance
• Collaborate with Head of People to deliver HR partnering services (ER, Resourcing, Reward, L&D)

Key requirements

• Proven HR BP or Senior HR Advisor experience in a complex, unionised environment
• Strong knowledge of UK employment law and ER best practices
• Experience handling complex ER cases from start to resolution
• Experience working with trade unions, including consultation and negotiation
• Excellent communication, influencing and relationship-building skills
• Strong problem-solving, resilience and adaptability in a fast-paced setting
• Ability to balance operational needs with a people-first approach
• CIPD qualification (Level 5 or above) or equivalent experience (preferred)

• excellent communication
• influencing
• relationship-building
• employment law knowledge
• ER/IR case management
• TUPE experience

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