Fashion Advisor, Harrods RTW

Overview

As a Fashion Advisor at CHANEL, you will help create desire by translating fashion trends into personalised client stories. You’ll engage clients at all levels, contributing to a collaborative boutique environment and upholding CHANEL’s legacy of luxury. You’ll shape memorable client journeys through tailored guidance, impeccable organization, and a deep understanding of personal style. Your role supports the brand’s pursuit of excellence and sustainability while you connect with new and existing clients to foster lasting loyalty.

Pay / Benefits

• Private Medical Insurance covering pre-existing conditions
• Online GP App with 24/7 access
• Cycle Scheme for tax-exempt bike options
• Pension
• Life Assurance
• Retail Discounts across multiple retailers

Responsibilities

• Build authentic client relationships and trust through personalised service
• Provide tailored styling guidance based on individual preferences and lifestyles
• Maintain organized, efficient task execution with attention to detail
• Foster a collaborative, high-performing boutique culture aligned with CHANEL standards
• Engage clients through confident storytelling and a strong understanding of CHANEL heritage
• Collaborate with colleagues to elevate luxury service across client touchpoints

Key requirements

• Ability to build lasting relationships through empathy and personalised service
• Strong awareness of fashion trends and CHANEL’s heritage and style
• Confident storytelling and interpersonal skills to engage clients
• Collaborative attitude to support a positive boutique environment
• Organized, efficient work approach and commitment to excellence
• Experience with client relationship management processes (CRM) or similar systems

• Empathy
• Communication
• Team collaboration
• Attention to detail
• Resilience
• CRM systems experience (customer relationship management)

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