Power Platform Engineer

Overview

In this role, you will support and govern critical Microsoft Power Platform-based services, Messenger and Copilot Studio, ensuring reliable operation and controlled releases. You’ll collaborate with product, engineering and operations teams to manage environments, incidents and deployments, driving continuous improvement and governance. You’ll work in a fast-paced CIO-led initiative to strengthen the company’s digital capabilities and customer engagement. This is an opportunity to impact platform stability, compliance, and delivery in a highly regulated, growth-focused insurer.

Pay / Benefits

• Flexible working and hybrid options
• Competitive annual bonus
• Private healthcare and health plan
• Pension contribution match up to 10%
• Life assurance and income protection
• Mental wellbeing programme

Responsibilities

• Support day-to-day operation of Messenger, Power Platform and Copilot Studio services, including incident investigation, issue resolution, service improvements, documentation and readiness.
• Administer development, test and production environments, managing configuration, security roles, access controls, connection references and governance compliance.
• Coordinate and support Messenger releases, including deployment planning, readiness checks, implementation, rollback planning, post-release validation and documentation.
• Provide technical support for Copilot Studio solutions, including configuration, diagnostics, testing, deployment and impact assessments.
• Apply engineering, security and governance standards; contribute to audits and service acceptance activities; identify opportunities to improve stability, monitoring, documentation and release efficiency.
• Collaborate with product, engineering, architecture, operations, testing and delivery teams to manage risks, dependencies and ensure changes are smoothly transitioned into service.

Key requirements

• Hands-on experience supporting Microsoft Power Platform solutions in an enterprise environment.
• Knowledge of Copilot Studio, conversational AI and Power Platform governance.
• Experience managing environments, security, releases and CI/CD deployments.
• Strong troubleshooting skills with incident management and service improvement experience.
• Ability to assess technical changes, risks and operational impacts.
• Excellent communication and stakeholder management skills.

• Communication
• Stakeholder management
• Collaboration
• Microsoft Power Platform
• Copilot Studio
• Environment management

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