Area Operations Manager

Overview

In this role you will lead cleaning operations across the site, driving a positive team culture and aligning with JLL’s vision. You will plan and supervise tasks, develop your team, and ensure compliance, quality, and exceptional customer experiences. The position emphasizes continuous improvement, stakeholder collaboration, and maintaining brand standards. Join to help deliver sustainable, high-quality service at scale within a global real estate platform.

Responsibilities

• Lead cleaning teams with a positive, motivational environment
• Advance planning of cleaning operations with clear schedules and sign-off
• Train and develop the team to ensure clean practices and great customer experiences
• Ensure site standards: health & safety, uniform, presentation, and customer interactions
• Provide professional support on contractual service matters and drive continuous improvement
• Manage cleaning budgets and forecasted spend with transparency
• Oversee rosters and holiday/absence management to maintain coverage
• Conduct monthly audits for cleanliness and safety
• Handle recruitment, induction, and development of colleagues
• Ensure KPI/SLA adherence and professional resolution of issues
• Conduct ISO9001 quality audits and ensure GDPR and Data Protection compliance
• Deliver effective leadership and daily communication to site teams
• Supervise on-site teams to ensure clear task responsibilities

Key requirements

• Experience leading cleaning or operations teams
• Full UK Driving License
• Strong planning and organizational skills
• Ability to manage budgets, rosters, and holidays
• Experience with audits, quality standards (ISO9001), and data protection compliance
• Stakeholder management and cross-team collaboration
• Effective communication and team development skills
• Commitment to safety, quality, and customer experience

• leadership
• communication
• team development
• ISO9001 quality management
• GDPR and Data Protection compliance
• KPI and SLA management

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