Overview
In this role you oversee day-to-day F&B operations across the club’s outlets, leading from the front to deliver memorable experiences and build genuine member relationships. You will maintain exceptionally high service standards in a luxury setting while guiding your team to perform across every member touchpoint. You’ll focus on tailoring service along the member journey and driving operational excellence. This is a people-led, guest-centric opportunity within a premium environment that values relationship-building and consistent performance.
Responsibilities
- Oversee daily F&B operations across all club outlets
- Lead from the front, inspiring and developing the team
- Maintain consistently high service standards across member touchpoints
- Focus on the member journey and personalised, seamless service
- Manage budgets, cost control, and F&B performance
- Foster relationships with members and colleagues to enhance the experience
Key requirements
- Experience managing F&B operations in a luxury hotel, private members’ club, or high-end hospitality
- Strong leadership ability to motivate, develop and engage a team
- Attention to detail and commitment to exceptional service
- Commercial awareness with budgeting and cost control capabilities
- Guest-focused approach and ability to tailor experiences for discerning members
- guest-focused
- leadership and people management
- relationship-building
- budgeting
- cost control
- F&B operations management
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