Senior Credit Controller

Overview

In this role you support the timely invoicing and cash collection to meet monthly targets, while maintaining strong relationships with customers and internal teams. You will handle queries, escalate issues to prevent delays, and contribute to weekly debtors reviews. You’ll work across systems to keep notes and payments up to date, driving smooth collections. This position sits in a high-volume environment within Corporate / Central Support and offers opportunities to impact cash flow and customer experience.

Pay / Benefits

• Award-Winning Employer recognition (Glassdoor 2025)
• OCS Academy digital learning
• Retail perks via Hapi app
• Flexible pay with Wagestream (Contract Specific)
• Professional growth opportunities
• Inclusive and welcoming environment

Responsibilities

• Raise invoices on time
• Manage client queries and resolve promptly
• Allocate cash and send statements
• Attend weekly debtors reviews with senior team
• Escalate issues to avoid payment delays
• Maximise cash collections to meet monthly targets as a team
• Build and maintain strong relationships with external and internal customers
• Communicate confidently with customers and stakeholders via phone, Teams and email
• Maintain accurate collection notes, payment promises and contact information in systems
• Distribute weekly aged debt and shortfall updates and support resolution of payment barriers
• Timely escalations and organised approach to resolving queries and disputes
• Monitor and resolve unallocated cash

Key requirements

• Right to Work in the UK
• Able to handle pressure and tight deadlines
• Excellent attention to detail
• Confident to chase clients and internal stakeholders from senior operational teams

• confident communication
• ability to work under pressure
• attention to detail
• stakeholder management
• relationship-building

…