Head of AI-Driven Customer Experience & Innovation

British Airways is seeking a visionary leader to drive innovation and agentic experiences across BA.com, the mobile app and partner platforms. You will shape strategy, partner with Commercial, Customer, Digital and Technology teams, and turn new ideas into practical, customer-focused products that scale globally.

You will manage a portfolio of AI-powered channels and emerging technologies, delivering measurable improvements in customer journeys and business performance while guiding teams

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