Senior Housing Officer

Overview

In this role you will lead a first-class housing management service across a designated patch, building strong resident relationships and sustaining tenancies. You will operate on estates and with partner agencies to resolve issues, delivering safe, thriving neighbourhoods while gaining exposure to a broad range of housing disciplines. You’ll work hands-on with residents and communities, contributing to outcomes that improve quality of life and equity in the borough. This is a visible, community-focused position with real impact and development potential.

Pay / Benefits

• Up to 31 days leave per year, increasing to 36 days
• flexible working arrangements and 35-hour week
• Learning and development opportunities
• London Living Wage
• Cycle to Work scheme and discounted gym memberships
• Local discounts for staff

Responsibilities

• Own a designated housing patch and nurture positive resident relationships to sustain tenancies
• Conduct regular estate inspections, home visits and resident meetings to stay connected with the community
• Manage complex casework, including safeguarding, anti-social behaviour investigations and tenancy breaches
• Coordinate with partner agencies to resolve neighbourhood issues and improve outcomes
• Develop specialist knowledge across housing management functions (tenancy management, enforcement, housing law, safety)
• Engage residents and manage complaints with a focus on resolving issues and advocating for communities
• Support multi-agency partnerships and community-based services to deliver holistic outcomes
• Provide excellent customer service and clear communication, even in difficult conversations

Key requirements

• Experience in housing, tenancy management or high-demand customer service environments (desirable)
• Knowledge of anti-social behaviour, safeguarding and tenancy management
• Ability to manage complex cases and balance competing priorities
• Strong communicator with customer-focused approach
• Willingness to pursue CIH qualification (welcomed)
• Resilience, solution-focused mindset and commitment to diverse communities

• strong communication
• customer-focused
• resilient
• housing management functions
• housing law, enforcement and court-related proceedings
• fire and building safety compliance

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