General Manager/Operations Manager

Overview

In this role you will lead a busy, diverse operational team to deliver smooth day-to-day services. You will manage about 35 staff across security, cleaning and maintenance, focusing on people leadership and workforce planning. The position emphasizes operational efficiency and strong staff engagement over purely technical facilities work. You’ll partner with an external HR advisor on employee relations and drive consistent service delivery. This is a hands-on leadership role with clear impact on culture and performance within a fast-paced environment.

Pay / Benefits

• competitive salary
• permanent contract
• flexible start times
• lead and develop workforce
• ASAP start
• long-term career prospects

Responsibilities

• Lead and manage a workforce of approximately 35 employees
• Oversee security, cleaning and maintenance teams
• Manage staffing rotas, timesheets and workforce planning
• Ensure adequate resource allocation across all operational functions
• Support recruitment, onboarding and employee management activities
• Work alongside an external HR consultancy regarding employee relations matters
• Monitor team performance and implement improvements where required
• Manage day-to-day office and operational functions
• Maintain operational procedures and ensure efficient service delivery
• Produce reports and utilise Microsoft Office systems effectively
• Drive a positive working culture and ensure staff engagement

Key requirements

• Previous experience in a General Manager, Operations Manager, Office Manager or similar leadership role
• Strong people management experience, ideally managing multidisciplinary teams
• Experience managing rotas, scheduling, timesheets and staffing resources
• Good understanding of HR processes and employee management
• Excellent organisational and problem-solving skills
• Strong administration and Microsoft Office skills
• Ability to manage multiple priorities in a fast-paced environment
• Facilities, property, security, cleaning or estates experience would be advantageous but is not essential

• People management
• Organisational skills
• Problem-solving
• Microsoft Office
• HR processes knowledge
• Timesheets and rota management

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