Hybrid Helpline Shift Lead — Safeguarding & Ops

Company: Nexus Ni
Apply for the Hybrid Helpline Shift Lead — Safeguarding & Ops
Location: Northern Ireland
Job Description:

Nexus Ni in Belfast operates a hybrid helpline role focused on leading shifts, safeguarding, and service continuity. The role involves real-time decision-making, staff guidance, and close collaboration with the Helpline Coordinator to maintain safe, high-quality responses.

The post requires strong safeguarding expertise, staff welfare awareness, and the ability to manage rosters, incidents, and system issues during varied shifts.

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Posted: August 16th, 2026