London-Based Hybrid 1st Line IT Service Desk Engineer

Kerv is seeking a proactive 1st Line IT Service Desk Engineer to join the Network Security/Service Desk Operations team in Central London. The role is hybrid with regular office/site attendance (2-3 days) and some on-call support.

You will be the first point of contact for IT issues, handling incidents, requests, and documentation, while delivering excellent customer service and maintaining records in the ticketing system.

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