IT Support Analyst – Global Service Desk, Tier 1/2

Sage City in Newcastle upon Tyne seeks an IT Support professional to provide frontline technical assistance across business applications, Microsoft 365, identity services and endpoint devices. You will work with cross-functional teams to resolve issues, document troubleshooting steps, and help maintain a high-quality colleague experience.

The role focuses on first-line support with some Tier 2 activities, contributing to continuous improvement projects and ensuring issues are escalated when

#J-18808-Ljbffr…