Service Desk Analyst – 1st/2nd Line IT Support (Hybrid)

Company: Vistry Services
Apply for the Service Desk Analyst – 1st/2nd Line IT Support (Hybrid)
Location: Bishop's Cleeve
Job Description:

Vistry Group is seeking a Service Desk Analyst to join the Cheltenham team. You will log incidents, provide 1st/2nd line support, and escalate when needed. Travel to regional sites may be required, as will creating self-service docs and keeping users informed.

The role emphasizes strong communication, customer service in IT, and adherence to IT security policies. A full UK driving license is beneficial for on-site duties.

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Posted: October 17th, 2026