PCN Disputes — Customer Service Team Lead

London Borough of Hackney is seeking a diligent Parking Appeals Officer within Hackney Council’s Parking Services in Greater London. You will lead investigations and replies to residents disputing Penalty Charge Notices and ensure responses align with KPIs, empowering colleagues to improve service delivery.

Reporting to the Customer Services Appeals and Debt Recovery Manager, you will foster a customer‑minded culture, drive continuous improvement, and communicate effectively to achieve high

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