Fulfilment Program Manager

Overview

In this role, you will lead end-to-end planning and execution of distribution center and logistics initiatives within lululemon’s Strategic Fulfilment Programs. You will partner with cross-functional teams to deliver scalable solutions that align with regional and global objectives, manage budgets and timelines, and ensure successful integration with existing systems. You will optimize multi-carrier operations, manage stakeholder communications, and drive post-implementation improvements. This is an opportunity to shape the company’s supply chain capabilities across multiple regions in a fast-growing, people-focused culture.

Pay / Benefits

• extended health and dental benefits
• paid time off
• retirement plan matching
• employee discount
• fitness & yoga classes
• development course offerings

Responsibilities

• Lead end-to-end planning and execution of DC and logistics projects with detailed plans and milestones
• Manage project budgets, timelines, resources, and ensure scope and stakeholder alignment
• Oversee fulfilment programs from planning through operations
• Collaborate with ops, IT, finance and procurement to deliver projects
• Engage 3PLs for distribution/transport and ensure seamless integration
• Serve as primary contact for internal stakeholders and carriers with status updates
• Oversee implementation of new fulfilment capabilities and system integrations (WMS, RMS)
• Coordinate with carriers to optimize routes and delivery performance
• Support post-implementation reviews and SLA compliance
• Identify and mitigate risks in multi-carrier logistics and regulatory compliance
• Provide governance with leadership updates on metrics and risks
• Promote consistency in multi-carrier programs across regions by sharing best practices

Key requirements

• 7-10 years of Project or Program management experience
• Experience with WMS (Manhattan) and multicarrier solutions (Nshift, Centiro) is a value add
• Strong understanding of the EMEA supply chain landscape and carrier networks
• Proven carrier negotiations and contract management experience
• Demonstrated ability to lead cross-functional teams and manage multiple stakeholders
• Strong problem-solving skills and adaptability to change
• Excellent communication and English fluency; additional languages valued
• Project management certification (PMP, PRINCE2) preferred
• Familiarity with e-commerce logistics and last-mile delivery; experience with distribution and logistics program strategy across North America, APAC (including China) is preferred

• cross-functional collaboration
• clear communication
• problem-solving
• Manhattan WMS
• Nshift
• Centiro

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