Lead Distribution Manager – West Midlands

Overview

In this role you will lead distribution operations across multiple sites to ensure safe, compliant, and efficient mail flow. You’ll coach and align managers and frontline teams with performance targets, using data to drive improvements. You’ll partner with fleet, assets, customers, and unions to deliver reliable service while managing change in a fast-moving environment. This is a strategic, impact-focused role within a mission-driven logistics network that prioritizes safety and continuous improvement.

Pay / Benefits

• Car discount
• Healthcare options
• Up to 18% annual bonus
• 27.5 days annual leave plus bank holidays
• Pension with CDC scheme and strong employer contributions
• Family friendly support and sick pay

Responsibilities

• Lead safe and legally compliant fleet and distribution operations, maintaining Operator Licence and transport responsibilities
• Drive performance across safety, service, quality, productivity, people and financial measures using data and continuous improvement tools
• Lead, coach and develop Traffic Office Managers and frontline teams with clear objectives and development plans
• Optimise fleet utilisation, resource planning and mail movement across sites in collaboration with Fleet, Assets and pipeline teams
• Build constructive relationships with trade unions, internal stakeholders, customers, external partners and agency suppliers
• Lead business plans, operational change and special-event activity, ensuring risks are managed and service commitments are protected

Key requirements

• Experience leading managers and sizeable frontline teams within transport, logistics, distribution or similar environment
• Strong knowledge of safety, fleet compliance, accident investigation and UK road transport legislation
• Experience delivering results across operational, customer, people and financial performance measures
• Strong strategic planning, resource management, data analysis and budget-management capability
• Track record of leading change and sustainable performance improvement
• Excellent stakeholder, influencing and industrial relations skills, including experience with trade unions
• Certificate of Professional Competence or willingness to attain within 12 months

• Clear communication
• Credible relationship-building
• Influencing senior stakeholders and trade union partners
• Safety and fleet compliance
• Accident investigation and UK road transport legislation
• Data analysis and performance measurement

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