Senior Contact Centre Team Lead — Pet Care Hero

Vets Now in Dunfermline is seeking a Team Leader for our Contact Centre to drive service excellence and lead a frontline team. You will oversee daily operations, mentor staff, and contribute to a collaborative care network across the UK.

The role supports daytime clinics with a 37.5-hour week and a 5-out-of-7 shift pattern. The ideal candidate has leadership experience in a customer service setting, strong communication skills, and a proactive, problem-solving mindset.

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